Business Telephone Systems
How to End a Phone Call Professionally
There are several reasons that you may need to end a phone call professionally. The most common is the "long winded talker" that is consuming your time. Another reason, but less common is the caller that uses abusive, threatening or vulgar language. In this instance you should consult your company's policy and procedures on how to handle this situation in order to avoid any legal ram…
Business Phone Etiquette
Today's sophisticated business phone systems can do more harm than good if proper business phone etiquette is not employed. The main areas of business phone etiquette are listed here and they will help you and your employees create a business telephone culture in your company that your customers will love.
How to Buy a Business Telephone System
In the market for a new phone system? This guide will show you the way through the terms, features and functions on the most important piece of equipment in the office.
Types of Phone Systems
The type of phone system you will select will depend upon the number of phones, lines and features that you require. There are three basic types of phone systems.
How To Give a Professional Voicemail Greeting
A voicemail greeting is a statement of who you are and what your company values. A short and abrupt voicemail greeting will send a negative message to your callers. A properly composed voicemail greeting can leave your customers with a positive image of your company.
How to Leave a Professional Phone Message
Voicemail has become a standard part of every business class telephone system and knowing how to leave a professional voicemail phone message will reflect positively upon your company. Every employee that uses the phone as part of their job should know how to leave a professional phone message. Use the following tips and …
How To Professionally Transfer a Call
Proper business telephone etiquette can make a positive impression on your callers. Transferring a telephone call is more than just knowing what buttons to push on your telephone system. The business telephone etiquette that you and your employees use directly reflects upon the image that your business portrays.
Professional Automated Attendant Scripts
The first thing your customers and business associates will hear when they call your company will be your automated attendant. Learn how to write a well thought out and high-quality script to give your callers the service they deserve.
How To Professionally Put A Caller On Hold
The last thing a caller wants to hear is that they are going to be put on hold. By employing these simple techniques and following a few rules, your caller will not be offended when you put them on hold.
How to Give a Professional Voicemail Greeting For Your Department
Providing your callers with an alternative to waiting on hold will give you a competitive advantage. Setting up a departmental voicemail box will give you that advantage. This article will teach you how to do it right.
Worst Voicemail Greeting Ever
Here is a list of the worst voicemail greeting that people have ever heard.