Definition: An answering service is provided by a third party that is contracted with for a predefined period of time. Instead of getting a machine and leaving a message, your callers will be able to talk with a real person. This gives you the ability triage calls after-hours and the answering service will make the decision to contact you immediately or take a message. Examples of business that need answering services are doctors, heating and air conditioning companies, plumbers, etc.
Also Known As: Call Center
