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Professional Automated Attendant Scripts

The Business Etiquette of Automated Attendants

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After-hours, Weekend & Holiday Shutdown Automated Attendant Greeting

If your business closes after a certain time or on the weekends and there is nobody to answer or assist your callers, create an after-hours automated attendant greeting. Tell your callers up front that the business is closed and ask them to call back at the end. Also include your normal hours of operation.

Sample Automated Attendant After-Hours/Weekend Script

  • Thank you for calling The Operations Tech Company. We are currently closed. We are open from 9am until 10pm Monday to Friday and 10am to 12 noon on Saturday, Central Standard Time. If you know your party's extension you may dial it at any time. Otherwise, please call back during our normal business hours so we may assist you. Thank you for calling The Operations Tech Company, where "Technology and business come together." Good bye.

  • Thank you for calling The Operations Tech Company. We are currently closed. If this is an emergency situation, please call our answering service at 585-555-1234. If you know your party's extension you may dial it at any time. If you have an account with us you may check your status 24 hours a day 7 days a week at www.operationstech.about.com. Our normal hours of business are from 9am until 5pm Monday through Friday and 10am to 12 noon on Saturday, Central Standard Time. Otherwise, please call back during our normal business hours so we may assist you. Thank you for calling The Operations Tech Company, where "Technology and business come together." To repeat this message, press the pound key. {3 second pause} Good bye.

Seasonal Automated Attendant Greetings

To promote your company's seasonal specials or just to extend a special seasonal greeting to all of your callers, you may want to preface your automated attendant greeting for a limited time. Use this sparingly and only if it actually reflects the spirit of your company. For example, a seasonal holiday greeting wishing your callers joy and prosperity in the New Year would hardly be appropriate for a collections agency.

Sample Automated Attendant Seasonal Greeting Script

  • Thank you for calling The Operations Tech Company. Check out our Christmas specials at www.operationstech.about.com. If you know your party's extension, you may ...

  • You have reached The Operations Tech Company. From "our family" to "your family," we would like to wish you a joyful holiday season and a successful New Year. If you know your party's extension, you may ...

  • Thank you for calling The Operations Tech Company. Ask your customer service rep about our 4th of July discounts on all replacement services. If you know your party's extension, you may ...

Rehearsing and Testing

Before you record your automated attendant script, have the person you selected to read it rehearse it several times in front of you. Use this to fine tune pronunciation and annunciation. After the new greeting is recorded, call your phone system immediately to check the recording for error and make sure all options announced work as intended.

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