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Glossary of Operations Technology Terms

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  1. Knowledge Management

Answering Machine
To differentiate between answering machines, voice-mail and answering services.

Answering Service
To differentiate between answering machines, voice-mail and answering services.

App
Definition of App

Automated Attendant
A Definition of Automated Attendant

Bill of Materials
Define Bill of Materials.

BlackBerry
A Definition of BlackBerry

Botnet
A Definition of Botnet

Cloud Computing
A Definition of Cloud Computing

Crapware
A Definition of Crapware

Crimeware
A Definition of Crimeware

Customer Relationship Management (CRM)
Definition of Customer Relationship Management (CRM)

Data Backup
Definition of "data backup"

Definition of Mobile Computing
Definition of Mobile Computing

Definition of Mobile Device
A definition of Mobile Device

Dilbert
Definition of Dilbert

Disaster Preparation
Definition of "disaster preparation"

Disaster Recovery
Definition of "disaster recovery"

Enterprise Resource Planning
Definition of Enterprise Resource Planning (ERP)

Exploit
Definition of Exploit

Firefox
Firefox – A Definition of Firefox

Hot Site
Definition of Hot Site

Internet Service Provider (ISP)
A definition of Internet Service Provider (ISP)

Key Performance Indicators (KPI)
A Definition of Key Performance Indicators (KPI)

Laptop Computer
Definition of Laptop Computer

Linux Operating System
Definition of the Linux operating system for computers.

Local Area Network (LAN)
Local area network definition.

Malware
A Definition of Malware

Multifunction Printer
A Definition of Multifunction Printer

Netbook
Definition of Netbook

Office Software Suite
Definition of Office Software Suite

Offshoring
Definition of "offshoring"

Operating System (OS)
A Definition of Operating System (OS)

Outsourcing
Outsourcing Defined

Patch
A Definition of Patch (computers)

Patch Tuesday
Definition of Patch Tuesday

Phishing
Definition of Phishing

Quality
We hear a lot about quality every day. Everyone wants it. We are willing to pay for it. Managers strive for it. But what is it?

Quality Assurance
Definition of Quality Assurance

Ransomware
A Definition of Ransomware

Recovery Time Objective (RTO)
Definition of Recovery Time Objective (RTO)

Refurbished Computer
Definition of Refurbished Computer

Refurbished Equipment
To differentiate between used and refurbished equipment.

Rewards Credit Card
Rewards Credit Card

Rootkit
Definition of Rootkit

Scareware
A Definition of Scareware

Separation of Duties (SoD)
Definition and provide an example of "separation of duties."

Service Pack
A Definition of Service Pack

Socially Engineered Malware
A definition of Socially Engineered Malware

Spam
Spam - Definition of Spam

Supplier Relationship Management (SRM)
To define what Supplier Relationship Management (SRM) is.

Tablet Computer
Definition of Tablet Computer

Telecommuting
A Definition of Telecommuting

Total Cost of Ownership (TCO)
A definition of Total Cost of Ownership (TCO)

Trojan (Trojan Horse Virus)
Definition of Trojan (Trojan Horse Virus)

Tweet
Definition of "Tweet"

Twitter
Definition of "Twitter"

Voicemail
To differentiate between answering machines, voice-mail and answering services.

Wide Area Network (WAN)
Definition of Wide Area Network (WAN)

Windows 7
A definition of Windows 7

Definition of Server
Definition of Server

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